This is the Telstra and the Customer Service Guarantee Page for Arthur Marsh

Rationale

The Customer Service Guarantee is supposed to compensate users for when installations and repairs for standard telephone services (amongst other things) are carried out later than certain time frames, but in practice, there are loopholes and exemptions.

Customer Service Guarantee links

• Australian Communications and Media Authority Consumer Information: Customer Service Guarantee Homepage - at the time of writing it was last updated following ammendments released 31 October 2006
• Australian Communications Authority Fact Sheet on the Customer Service Guarantee - at the time of writing it was last updated on 19 November 2003
• Department for Communications, Information Technology and The Arts Frequently Asked Questions on the Customer Service Guarantee - at the time of writing it was last updated on 26 October 2004
• Telecommunications Industry Ombudsman's Customer Service Guarantee Frequently Asked Questions - at the time of writing, this was last updated January 2003
• Telstra's Customer Service Guarantee Page - at the time of writing, this was last updated on 1 January 2003

Usual disclaimers apply, this is only done out of personal interest and may not be accurate or up-to-date at any time, but corrections and suggestions are most welcome!

Contact Information - please use email for suggestions on links to include

postal: PO Box 372, Blackwood SA 5051, Australia

mobile: +61 417 852 110

email: arthur.marsh@internode.on.net

• This page has been accessed times by graphical browsers since 6 April 2004.
• Last updated to http://www.users.on.net on Friday 15 December 2006
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