Frequently Asked Questions


Do you custom make products?
Yes, sure! Please email us to discuss your requirements.

Who is Raechy?
Raechey.com is handcrafted jewellery is based in Melbourne Australia.


I'm looking for something special for my friend's birthday, do you have any gift sets, or gift wrapping service?
Yes, all of our products are wrapped in red and pink tissue paper, nice enough to give as gift :). We also offer gift wrapping, gift boxes, greeting cards, and local delivery on request, please email us to discuss your requirement.


Do you have more images or close up images of your pieces?

We tried our best to photograph our pieces, and we understand that customers need to see the product clearly to determine whether they are of good quality. Due to limited web storage space, that's all we are able to upload for now. Please email us if you would like to see more images or close up images of the pieces you are interested, we will send them to you immediately.


Will you ship internationally?
Yes, anywhere in the world that recieves reliable postage (except dictator countries).


How do I pay for items?
We support one payment system, the ever popular and secure PAYPAL . All you need to do is quickly register from their website and its as easy as that.

How long will the order take to arrive at my door?
Once your order is received, we will email you a confirmation of order and final balance. Orders will be dispatched immediately upon confirmation of payment. Once the order has been posted, it is in the hand of Australia Post, normally it takes 3-10 days to reach its destination.


What is your privacy policy?

Information collected is strictly used for processing of orders only. Information may be retained for accounting records and will never be sold or shown to other person or company. This information included your email address, postal address, phone number, and other information you have provided to us.